Frontline Professional Development
Training & Workshops to Enhance the Skills of Mental Health and other Client Facing Human Service Professionals
Click Here to Arrange a WorkshopA participant from the Groups Facilitation workshop said,
"Best training I have taken in a long time."
A participant from the Trauma-Informed Practice workshop said,
"It was great! There was always time for questions and comments."
A participant from the Improve Your Client Notes workshop said,
"I'd actually love to take this workshop again!"
Case Management:
Skills And Practice
This workshop provides an overview of role and function of case management in adult mental health and addictions services. Participants will be presented with foundational concepts and skills required in the provision of effective case management. The practical application will be reinforced through large and small group discussion using various client studies.
Learning Objectives
Participants will:
- Define case management in the context of community mental health and addiction agencies
- Understand the role(s) of case management in mental health and addiction recovery
- Incorporate fundamental case management skills and functions into practice
Target Audience
Participants can include frontline community workers, team leaders, and supervisors in community mental health and addictions agencies.
Workshop Details
This is a full-day workshop. It can be delivered via webinar, with modifications.
Compassion Fatigue
Compassion Fatigue refers to the profound emotional and physical exhaustion that helping professionals and caregivers can develop over the course of their career. It is a gradual erosion of all the things that keep us connected to others: our empathy, our hope, and of course our compassion - not only for others but also for ourselves.
Throughout the session participants work through a personalized strategic plan that serves as a practical tool for dealing with the effects of their own compassion fatigue. Intended audience: Helping professionals, mental health professionals, nurses, social workers, physicians, volunteers, clergy, emergency workers, correctional workers,
teachers, school principals, EMS and law enforcement. Everyone!
Concurrent Disorder: Supporting Recovery Using The Stages Of Change
This workshop is designed to help participants gain skills and knowledge to better identify, assess and provide support to people with co-occurring addiction and mental health concerns. The practical application will be reinforced through large and small group discussion using various client studies.
Learning Objectives
- Understand characteristics of addiction
- Examine key concepts of harm reduction
- Review addiction assessment tools and examine their application to client support
- Discover how Stages of change inform client intervention and goal planning
Target Audience
Participants can include frontline community workers, addictions workers, team leaders, and supervisors in community mental health and addictions agencies.
Workshop Details
This is a full-day workshop. It can be delivered via webinar, with modifications.
Group Facilitation Skills Training:
An Overview of Theory & Basic Facilitation Skills
This course provides a foundational understanding of group work and the basic skills required to facilitate groups. The content is delivered in a highly interactive and experiential way using small and large group discussion.
The topics covered include:
Defining types of groups
- Stages of group development
- Roles and tasks of facilitators
- Group facilitation skills
- Managing difficult group situations
Participants will:
- Understand the different types of groups
- Review the stages of group development
- Understand the roles and tasks of group facilitator
and co-facilitators - Examine group facilitation skills and evaluate their
level of competency - Review common situational challenges in groups
and formulate solutions - Virtual groups
Group Format
This workshop will simulate a group experience. The participants will be asked to actively participate in discussions in small/large group activities. The on-line version of this group requires access to a microphone and webcam.
Target Audience
This course is designed for anyone who would like to learn group work theory and gain foundational skills of group facilitation. This course is also relevant to those who wish to refresh their group work knowledge and skills.
This is a full-day workshop. It can be delivered via webinar, with modifications.
Improve your Client Notes
Clear, concise, factual, and timely client documentation is foundational to the provision of quality human services. This workshop offers a framework for writing client documentation as a standard of practice required by most regulatory colleges in the Province of Ontario. Participants will learn about the importance of: collecting and maintaining accurate client documentation to support client privacy, client progress and outcomes while balancing legal and professional risk. These standards are discussed in depth and are linked to common scenarios.
Participants will:
- Understand the purpose of a client record
- Understand and Operationalize Five Standards
of Client Record Keeping - Operationalize the use of Inclusive Language
in the Client Record
Target Audience
This workshop is designed for individuals working in a variety of human services and who are interested in improving their client documentation skills, and that ensure client documentation meets regulatory standards. This workshop is a mixture of presentation and experiential learning.
Participants can include frontline community workers, clinicians, team leaders, managers, consultants, and people who are required to document and/or supervise client interactions as part of their role.
This workshop is offered in a half-day workshop module. It can be delivered via webinar, with modifications.
Mental Health 101:
For Frontline Workers
This session is designed to offer participants insights into the facts and fiction surrounding mental health issues. Participants will explore the signs and symptoms of common mental health conditions, and how common misconceptions about mental illness affect our ability to seek help.
Participants will:
- Explore the difference between mental health and mental illness
- Identify how perceptions of mental illness ca impact someone’s ability to seek assistance an maintain mental well being
- Recognize the most common signs and symptoms of major mental illnesses (Mood and Anxiety Disorders, Trauma, Psychosis and Substance Use Disorders)
- Understand foundational skills of supporting someone
struggling with a mental health challenge - Discuss strategies to use when supporting individuals in a mental health crisis
Target Audience
Frontline support workers, clinicians, managers, and staff whose primarily role is not to support individuals with mental health issues.
Workshop Details
This workshop is a full-day workshop. It can be delivered via webinar, with modifications.
Parallel Realities:
How To Support Clients Who Experience Psychosis
This workshop will provide participants with an experiential and reflective opportunity to learn to support clients who hear voices, or experience other types of parallel realities (visual, tactile, etc. hallucinations) using a client- centred, recovery-based theoretical framework. Parallel realities will be explored and defined. Foundational concepts and skills are explored and linked directly to practice. These are then applied to examples of clients who may experience distressing voices or parallel realities. The workshop includes a mixture of lecture and small/large group discussions.
Participants will:
- Understand the meaning and stages of parallel realities
- Understand the experience of hearing voices
- Examine foundational concepts and skills required to better support clients
- Understand and apply the Interview Process in client support
Target Audience
This workshop is designed for people who are interested in learning how to support clients from a client centred recovery-based theoretical framework.
Participants can include frontline community workers, team leaders, managers, educators, consultants, police officers, first responders, family members and people interact with those who experience alternate realities.
This is a full-day workshop. It can be delivered via webinar, with modifications.
Recovery-Based Assessment
This workshop is designed to provide participants with a
foundational understanding of Recovery Oriented Practice
in community mental health and addiction settings. The assessment process is discussed using a recovery-oriented lens. The practical application of the framework is reinforced through large and small group discussion using various client studies.
Learning Objectives
- Understand the importance and role of assessment in community mental health and addiction services
- Recognize the importance of client participation in the assessment process
- Differentiate recovery/client centered practice principles from medical approaches
- Examine Recovery Practice’s application to client assessment
Trauma-Informed Practice
Participants will explore how a trauma history relates to interpersonal conflict. This will be linked to an overview of trauma informed support. Followed by a foundational discussion of what trauma is and how people may respond to traumatic events. The workshop will conclude with practical skills and interventions to support clients who may have experienced trauma. These interventions are meant to decrease, or minimize conflict between staff and client.
Participants will:
- Understand trauma-informed support
- Understand trauma
- Understand the physiological responses to trauma
- Identify symptoms of Post-Traumatic Stress Disorder
and its long-term effects - Identify direct service skills key to trauma informed support
- Understand the importance of self-care
Target Audience
Participants can include front-line community workers, customer service representatives, team leaders, managers, educators, consultants, police officers, and people who are required to negotiate through conflictual situations will all benefit from this workshop.
This workshop is designed for those with a beginner to novice level of understanding about trauma.
Workshop Details
This workshop is a full-day workshop. It can be delivered
via webinar, with modifications.
"It was excellent!"
A participant from Mental Health 101: For Front-line Workers
"It's very informative and evidence-based."
A participant from the Concurrent Disorders: Supporting Recovery Using the Stages of Change
"Wonderful workshop. Thank you."
A participant from Recovery-Based Assessment
For more information, or to arrange a workshop for your organization, contact our
Education and Training Team:
For additional training opportunities please visit https://cmha-peel-dufferin.mykajabi.com/store